Request throttling

Computing capacity has limits, and as those limits are approached users will see the performance of the application begin to degrade. It is our responsibility to protect our customers from anyone who, deliberately or otherwise, tries to flood the Medallia Agile Research API with so many requests that performance suffers.

To encourage good coding practice, we use throttling per day and per minute. This is based on your entire account, not API key or IP address.

• How does it work?

  Each Medallia Agile Research account can have multiple API keys, with their own limitations and rights. All requests from the different API keys are bundled for your account. We have implemented throttling per account. Each account can execute a limited number of API request per day and per minute.

  
  

  If your account generates more then these limits you will get a 429 response.

  We discard all requests that are throttled. Only the first request which violated the throttling rules for your account will be logged, all subsequent request won't be available in the API log. It will be safe to re-send your request once you are out of the current day or minute.

• Default throttling limits

  • Limit per day

    10000 requests

  • Limit per minute

    30 requests

• How to handle throttling?

  When using our API, you should consider which data you actually need to retrieve or push and which method suits your requirements the best.
  For instance, we have a method to create one contact, but we also have a method to import contacts in bulk.
  
  To avoid the request limit per minute, you can

  • brute force rate-limiting

    when your limit is 300 request per minute, wait for at least 0.2 seconds before sending your next request

  • track you rate limit

    keep track of the requests and wait if you detect that you are close to exceeding the limit

  
  To avoid the request limit per day, you can

  • Filter/Expand

    don't just loop through all paged data, use the filters to get the data you need

  • Caching

    implement caching, some data doesn't change very often, such as the lookup methods, questions from live surveys.

  When requests are throttled, make sure to handle the throttleexception. We give you as much information as possible: which limit is reached and how long you should wait before retrying. You can also use the test method, to test how your application behaves when being throttled.